Customer Care Rep, part-time



Department: Public Affairs
Job ID: 2314

Are you interested in working in a Call Center setting? Do you like helping customers navigate through bills?  Are you a team player? Denver Water has an opportunity for you!


Customer Care Representative- Part-time position

Salary Range:  $15.80 (min) - $19.28 (mid) - $22.75 (max) DOQ
Location of position: Quivas Building, 555 Quivas Street, Denver CO 80204

Opening Date:    June 14, 2017
Closing Date:     June 21, 2017

To be considered for this position, candidates must submit a completed Denver Water application. Applications will be accepted until a sufficient number are received and Denver Water reserves the right to end a posting earlier than indicated, so apply early! Apply on-line by visiting www.denverwater.org/careers.  Resumes may be attached to the application. 

 


JOB POSTING:

Denver Water proudly serves high-quality water and promotes its efficient use to 1.4 million people in the city of Denver and many surrounding suburbs.  Denver Water aspires to be the best water utility in the nation.  The organization is a responsible steward of the resources, assets and natural environment entrusted to us in order to provide a high-quality water supply, a resilient and reliable system, and excellent customer service.

Denver Water’s Public Affairs Division/Customer Relations Section is currently seeking a qualified candidate to assist us as part-time Customer Care Representative.  As a Customer Care Representative you will represent Denver Water as the first point of contact to our customers in a contact center environment. 

Essential Duties and Responsibilities:

  • Answer phones and respond to customer inquiries, problems or complaints regarding daily operational activity. Interpret policies and procedures, codes, regulations and standards to customers and others regarding operational activities, problems and complaints.

  • Follow-up, review and update unresolved customer records or reports. Investigate simple and intermediate issues and follow through to a satisfactory conclusion.

  • Process payments and all associated activities, making necessary adjustments, corrections, and allocations to the records.

  • Perform basic math and accounting functions and display the ability to competently articulate billing discrepancies, reconcile account consumption and billing, provide options, process payments, and waive fees. Understand the impacts that their actions have to the customer and the organization.

  • Identify, research and resolve issues using available resources. Recognize, document, and alert the supervisor of trends in customer calls or daily workload. Authorize and/or makes adjustments of customer bills in accordance with the department’s grants of authority.

  • Maintain automated financial and non-financial reports by reviewing data and taking necessary action. Enter data in CIS and proof all data for accuracy. Create service and maintenance orders. Reconcile reports and statements by balancing and comparing computations of a varied range. Monitor and evaluate customer billing accounts and make necessary adjustments.

  • Meet productivity and service quality expectations in order to provide quality customer service on the front end of the operation to our internal and external customers.

  • Perform related work as required.

Minimum Qualifications:
Education and Experience

  • High School Diploma or GED

  • Minimum 1 year related work experience

  • Any equivalent combination of training, education, and experience that provides the required skills, knowledge and abilities.

Skills/Competencies:

  • Computers and applicable software skills

  • Interpersonal relations.

  • Customer Service

  • Problem Solving

  • Organization and time management skills.

ABOUT DENVER WATER:
Denver Water proudly serves high-quality water and promotes its efficient use to 1.4 million people in the city of Denver and many surrounding suburbs.  Denver Water aspires to be the best water utility in the nation.  The organization is a responsible steward of the resources, assets and natural environment entrusted to us in order to provide a high-quality water supply, a resilient and reliable system, and excellent customer service.

Denver Water offers excellent benefits that include a pension plan, a 401K Plan with 3% match, a 457 Deferred Compensation Plan, Health and Dental coverage, Life Insurance, and vacation/holiday/sick leave.  A background check will be conducted to verify information submitted on application.  Additionally, all positions for Denver Water require a Worker’s Compensation Background check.

Denver Water is an equal opportunity employer. It prohibits discrimination on the basis of race, national origin, gender, sexual orientation, religion, disability, age, military status, or marital status in making employment or business decisions. It also prohibits sexual harassment in the workplace or in its dealings with the public. The organization encourages and welcomes diversity of backgrounds in its workforce. Denver Water complies with the Immigration Reform and Control Act (IRCA).

Recruiter Contact:  Valarie Nealey
1600 W. 12th Ave.
Denver, CO. 80204-3412
Valarie.nealey@denverwater.org
EOE/MF


  • Denver Water will not accept or consider applications that are mailed, emailed, faxed, or dropped off at our office.
  • No resumes will be accepted unless they are attached to an online application.
  • Employment applications are accepted for current openings only.

External Applicant

Internal Applicant

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